Terms of Service
Last updated: 2026-06-24
These Terms of Service govern the engagement of website creation, maintenance and hosting services provided by Rúben Moderno through rubenmoderno.xyz. By commissioning a quote or engaging a service, the Client accepts these Terms. The Portuguese version prevails.
1. Service provider
Rúben Moderno, sole trader, tax number 238403670, registered at Rua do Arneiro 117, 3105-121 Ilha, Pombal. Contact: hello@rubenmoderno.xyz. Activity: website creation, maintenance and hosting.
2. Scope
The provider builds custom websites and optionally offers recurring hosting, maintenance, domain and email management, depending on the plan (Independent, Online, Launch or Growth).
3. Prices and VAT
All prices are in euros. The provider is under the VAT exemption regime (article 53 of the Portuguese VAT Code), so no VAT is added. Setup fees are one-off; monthly fees are billed monthly while the plan is active. An invoice-receipt is issued for each payment.
4. Payment terms
Website creation is paid in two instalments: 50% on commission, to start the work, and the remaining 50% on delivery, before publishing. Accepted methods: MB Way, card and bank transfer. On plans with a monthly fee, the fee only starts when the site goes live. Late payment may suspend the service.
5. Client responsibilities
The Client agrees to provide the required content, photos, access and information in good time, and warrants holding the rights to use all material supplied. Timelines depend on the delivery of this content.
6. Timelines and delivery
A preview is presented within a few days. Publishing to the Client's domain usually happens 1–3 business days after approval. Timelines are estimates and may vary with Client feedback, scope changes or force majeure.
7. Revisions and scope changes
Each project includes 3 revision rounds. A round is a single batched list of changes, applied and returned for review. Additional rounds and minor changes are billed at €75/hour. Pages, features or scope not in the original quote (e.g. online shop, booking system) are quoted separately and only carried out after approval.
8. Maintenance and hosting plans
Recurring plans renew automatically each month. The Client may cancel anytime, with no penalty, effective at the end of the paid period. After cancellation the site is no longer hosted by the provider; the code remains the Client's property and may be hosted elsewhere.
9. Ownership and source code
The domain is registered in the Client's name from the start. After full payment of the project, the source code is delivered to the Client (GitHub repository) and Client-supplied content remains the Client's property. Third-party software, fonts or images remain subject to their licences.
10. Right of withdrawal (consumers)
If the Client is a consumer, they generally have 14 days to withdraw from a distance contract under Portuguese DL 24/2014. As this is a manifestly personalised, made-to-measure service, the article 17 exception applies: by commissioning and requesting immediate start, the consumer expressly consents to that start and acknowledges losing the right of withdrawal once the service is fully performed. If exercised before completion, the consumer pays for the work already carried out.
11. Warranty and support
The provider fixes errors attributable to it. No commercial results, Google rankings, traffic or sales are guaranteed. Hosting availability depends on infrastructure providers (e.g. Cloudflare, Vercel).
12. Limitation of liability
The provider is not liable for indirect damages, data loss caused by third parties, cyber-attacks or third-party service outages. No limitation in these Terms removes the mandatory rights of a consumer Client.
13. Data protection
Processing of personal data is governed by the Privacy Policy, an integral part of these Terms. The Client may complain to the Portuguese DPA (CNPD — cnpd.pt).
14. Complaints book
This business has an electronic complaints book. You can submit a complaint at https://www.livroreclamacoes.pt.
15. Dispute resolution
For consumer disputes, the consumer may use CNIACC — the Portuguese national consumer arbitration centre (cniacc.pt) — and the EU Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr. Portuguese law applies; a consumer may bring proceedings before the court of their domicile.
16. Changes to these Terms
The provider may update these Terms. The applicable version is the one in force at the date of commission. The Portuguese version of these Terms prevails over any translation.